A 10-year NASPO ValuePoint contract will help government agencies across the United States modernise ageing IT infrastructure, strengthen operational resilience and improve the delivery of essential services.
Kyndryl has won a 10-year US government technology contract to modernise ageing IT infrastructure supporting critical operations, including welfare payments, tax processing, public safety and citizen records.
The NASPO ValuePoint agreement opens a nationwide procurement route for state and local agencies to access Kyndryl’s cloud and modernisation services. It is designed to accelerate the replacement of legacy systems, reduce operational disruption and improve the reliability of government services.
The NASPO ValuePoint Cloud and Software Solutions contract (ID: LS5006) provides state agencies, higher education institutions, counties, municipalities and other public entities across the United States with easier access to cloud, software and modernisation services that support their long-term transformation goals.
State and local government agencies are under increasing pressure to modernise legacy technology, improve digital services, strengthen resiliency and meet evolving constituent expectations while navigating complex procurement requirements.
Participating states can leverage the NASPO ValuePoint contract for easier access to Kyndryl services and a streamlined purchasing framework with consistent terms and conditions and the flexibility to address state-specific requirements through participating addendums.
“State and local agencies need technology partners that understand both mission-critical systems and the realities of public-sector procurement,” said Anita Mikus, VP and Managing Director of US State and Local Government, Kyndryl U.S.
“The NASPO ValuePoint contract helps agencies move more efficiently from planning to implementation, reducing procurement complexity so they can focus on modernizing critical systems, strengthening resiliency and delivering better services to residents.”
The contract expands the scope of Kyndryl services available to participating agencies across software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS) and on-premises environments.
Agencies can leverage this contract for services such as:
Modernising mission-critical legacy systems: Support mainframe environments or mainframe-as-a-service models for core systems that process benefits, taxes, licensing or public safety workloads, helping improve resiliency while reducing the burden of managing end-of-service infrastructure.
Improving high-volume constituent services: Agency-based solutions including modernisation of systems behind driver’s licences, vehicle registration or appointment scheduling to improve reliability, reduce delays and make digital services easier for residents to use.
Supporting re-entry and social services programmes: Improve the databases and case management systems used to connect individuals with services, helping case workers access more accurate information and efficiently coordinate support.
Optimising contact centres and self-service: Contact centre-as-a-service capabilities to analyse why residents are calling, identify repeat questions and automate common requests so issues are resolved faster and fewer calls need to reach a live agent.
Kyndryl Consult can help agencies assess modernisation priorities, develop transformation roadmaps, determine migration readiness and implementation planning using a combination of AI workflows and deep domain expertise underpinned by the Kyndryl Agentic AI Framework.
In addition, Kyndryl Bridge, Kyndryl’s AI-powered, open integration platform, supports the integration, observation and orchestration of IT environments to provide actionable insights that help organisations run and transform their IT estates.
