Granicus announced the winners of its annual UK Digital Government Awards, recognising public sector organisations, citizen engagement, operational efficiency and public trust across the UK.
This year’s honourees are delivering tangible results, cutting case processing times from weeks to days, expanding resident participation from hundreds to thousands and saving hundreds of staff weeks through smarter digital services. It is proof that practical, measurable Digital Transformation is happening at every level of government across the UK. Now in its 16th year, the programme draws from thousands of public sector organisations that work with Granicus to deliver better outcomes for citizens and communities.
Ian Roberts, UK Managing Director at Granicus, said: “Faster services, with processing times cut from weeks to days; clearer communications, with engagement reaching thousands more residents and stronger trust, built through more open and inclusive decision‑making. Every year we see the ambition, creativity and commitment of public sector teams across the UK. This year’s winners show what is possible when digital is used with purpose. They are improving how citizens engage with services and building more transparent, responsive government. We are proud to recognise their achievements.”
The 2026 UK Digital Government Award winners, recognised across six categories of excellence: Changemaker, Community Engagement, Operational Excellence, Service Delivery, Total Government Experience, Trust and Transparency include:
Changemaker
- Winner: Enfield Council, Transport, Climate and Place team
Increased inclusive participation in transport and placemaking projects, with over 115,000 platform visits and demonstrable growth in engagement from young and disabled residents.
Community Engagement
- Winner: North Tyneside Council, Engagement Team
Expanded resident representation from 153 to 2,506 participants across all 20 wards through a single, accessible consultation platform.
Operational Excellence
- Winner: Cafcass
Raised internal newsletter open rates from 15% to over 60%, directly supporting recruitment visibility and organisational performance.
- Winner: Wrexham County Borough Council, Customer Services
Cut Blue Badge application processing times from 18 working days to just seven by automating end‑to‑end workflows.
Service Delivery
- Winner: London Borough of Tower Hamlets, Digital Team
Digitised a paper‑based parking permits service, processing 9,200 applications, generating £460,000 in online payments and saving an estimated 110 staff weeks.
Total Government Experience
- Winner: Wealden District Council, Digital Services
Reduced contact centre demand by consolidating key services into a single, WCAG‑compliant self‑service resident portal.
Trust and Transparency
- Winner: Rhondda Cynon Taf Council (RCTCBC) Health Determinants Research Collaboration
Embedded lived experience into policy decisions by enabling residents to co‑design initiatives and act as voting members on recruitment panels.
The winners were selected for their demonstrable impact on citizen experience, organisational efficiency and public trust. They demonstrate how digital transformation can deliver practical benefits at scale across local and central government.
